Concierge Service Solutions
For over 20 years, Concierge DESK USA has been offering innovative and customized concierge service programs as a valued amenity to major airlines, hotels, financial institutions, private corporations, tourist/shopping destinations, commercial and luxury residential properties.
We have designed our concierge service program as a distinctive amenity that strategically caters to a wide variety of businesses.
Acquire and retain your best tenants for your commercial property.
Improve the work/life balance of your valued employees.
Enhance customer relations to promote repeat visits to your tourist & shopping destinations.
"Concierge ... At Your Service" our online concierge service program gives you access to live, local Concierge assistance in real-time, wherever in the world life takes you!
ON-SITE CONCIERGE SERVICE
Implementing the On-Site concierge service program demonstrates your commitment to excellence in tenant, employee and customer relations. This program becomes a natural extension of your company's brand while serving as a "valuable benefit" and a "centralized", all in one source ... to save your tenants and employees time and money. Ultimately, you increase "brand loyalty" when you improve the quality of work and personal life in the workplace.
VIRTUAL CONCIERGE SERVICE
Our Virtual Concierge service program offers the same level of service without compromising quality. Technology today has made it possible to offer concierge services without having someone on-site. In fact, it's no longer a requirement. Studies have shown that 75% of requests for concierge services are now made online, with 10% made on-site, while the remaining 15% are made via telephone and other mobile/wireless devices.
Your tenants, residents and or employees will have access to a dedicated Concierge via a private label toll-free number and our interactive web site ... from anywhere ... at anytime.
Imagine your clients', tenants' and employees' delight when they can access a Concierge via a link from your web site, through a private label toll-free number or any wireless device.
Users will be able to place requests for hundres of personal and business service needs, such as booking dinner reservations, tickets to a sold out show, travel services and more!
HYBRID CONCIERGE SERVICE
Need Concierge Services for multiple locations and want to share the cost in implementing the program?
The Hybrid service delivery platform allows for the use of a Concierge to serve on-site at one or more "select business locations" while the remaining locations can utilize the virtual concierge service program.
Whether on-site or virtual your tenant, residents and or employees will receive access to the same level of services from a dedicated team of Concierges at no additional cost to your organization. A turnkey solution, seamless operation and works with any budget requirement.